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Tuong Tailor Terms And Conditions

  • Validity of contract

By accessing, browsing, or using, making purchase via Tuong Tailor's website, the following agreement between the customer (you) with a minimum age of 16 and the Shop (Tuong Tailor) is legally binding until further notice.

As soon as the order has been placed by you, it is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. You must contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. For other types of agreements, please contact us before completing your purchase. Upon the receipt of the goods through the customer, the contract is regarded as concluded.

  • Modification to Terms and Condition

Tuong Tailor may, without notice to you, at any time revise these Terms & Conditions and any other information contained in the website by updating the information. We may also make improvements or changes in the products, services, or programs described on this site at any time without notice. It is your responsibility to check these Terms and Conditions each time before using the Site. The amended Terms and Conditions are effective from the date they are published on the Site. Your continued access and use of the Site and our service following the posting of changes will mean that you unconditionally accept and agree to the latest version of the Terms and Conditions.

You agree that all subsequent purchases by you, all Submissions, and all other uses of the Site will be subject to these terms and conditions, which shall apply until Tuong Tailor posts a modified Terms and Conditions and then follows such modified Terms and Conditions. If you have any questions or complaints regarding these Terms and Conditions, please email us and we shall endeavor to respond promptly.You agree that all subsequent purchases by you, all Submissions, and all other uses of the Site will be subject to these terms and conditions, which shall apply until Tuong Tailor posts a modified Terms and Conditions and then follows such modified Terms and Conditions. If you have any questions or complaints regarding these Terms and Conditions, please email us and we shall endeavor to respond promptly.

  • Delivery

During the order process, the customer will be informed about the estimated delivery time for the order. This estimate is based on the current production queue and the actual time it usually takes to send an order from our tailor shop (in Vietnam) to your address.

The delivery time cannot be guaranteed, as it is only a calculated estimation. We are always working hard constantly monitoring the manufacturing process, air freight, and final delivery to deliver your order as soon as possible. Tuong Tailor cannot be held responsible for losses, inconveniences, costs, or other damages resulting from late deliveries.

As soon as the order is shipped, you will receive an electronic mail from Tuong tailor with a possible tracking number tracking the time the order is handed over to your local dispatcher.

Further information about Shipping and Returns, please review our Shipping & Returns policy.

  • Complaint

You have a right to withdraw from the agreement at any time before the expiry of a period of 14 days from the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract. Any consumer's specifications including shirts, suits, coats, dresses are excluded from the right of withdrawal (even if they are ordered as a standard size).

You have the right to email a complaint on your product within one (1) year of delivery. You should report any defect as soon as possible or as soon as the error should have been discovered. It is the buyer's responsibility to verify that the error was there originally or is the result of a production error. Included from damage under this warranty are the following: wrong design, faded color, shrinking (without our noticing), bubbling. You have to inform us if the product is defective with an appropriate delay. We reserve the right to repair or re-deliver a product without having to motivate this. A lot of cases can be resolved using provided pictures to our customer service. In those cases Tuong Tailor needs the product in return, Tuong Tailor will ask the buyer for return information and will cover the shipping expenses.

All warranty claims must be accompanied by the original purchase receipt from Tuong Tailor authorization. Tuong Tailor warrants all products to be free of defects in material or workmanship. Tuong Tailor's responsibility shall be limited to repairing or replacing the defective product. Tuong Tailor will not be responsible for any costs, losses, or damages incurred as a result of loss or use of products. All products to be returned to Tuong Tailor for warranty must be taken to Tuong Tailor before the expiration of the warranty period and must be accompanied by a dated proof of purchase. All items must be described in detail of the damage under this warranty as above. A written explanation of the exchange with your contact information, including an original purchase receipt must accompany the product.

Returns, Exchanges and Warranty Claims must be submitted to:

Tuong Tailor Shop,

67 Tran Hung Dao Street,

Hoi An, Quang Nam, Vietnam

Further information about Shipping and Returns, please review our Shipping & Returns policy.

If you need help for extra information, question, concern or feedback, please contact our Customer Support!

  • Tolerances

Tuong Tailor's custom-made products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you (slim/tapered, normal/regular, or loose fit). If you choose the clone measurements option, the measurements of your new product should be the same as on the original product, however, we can not guarantee that the seams and the design will be identical to the original product. We generally accept slight variances from the original measurements.

Tuong Tailor cannot guarantee that a garment in a standard size will have a perfect fit and therefore recommend you use your personal measurements instead. The number of buttons may vary depending on the shirt's size or can be provided by you upon your request. Otherwise, our experienced tailors will choose the best solution for each unique garment. Sometimes buttons are there for special reasons. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.

The shown garment is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference an exact colour but have a guiding function only. We will try our best to visualize the fabrics the best for you.

  • Warranty

If the measurements or design of the custom-made garment does not match the design you provided us by any chance, contact Tuong Tailor Customer Support, you will get a new garment free of charge if the reason is qualified. Furthermore, it is the customer's responsibility to state the correct measurements in profiles.

  • Service

Tuong Tailor general Customer Care:  +84 510 386-3573 / +84 91 404 9595 / +84 90 563 9168

We handle all customer contacts by E-mail to reply to all questions within 24 hours Monday to Saturday. Please email our Customer Support Center for the fastest response.

  • Gift Voucher and Promotion

Gift vouchers can be redeemed at Tuong Tailor’s websites and in-store services. Currency upon Gift Vouchers and Promotions are based on your shipping address or USD/VND for in-store purchase. Our Customer Support will help you with further information!

  • Personal information

Tuong Tailor is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your E-mail address will be given to third parties. Read more about our privacy policy here.

While Tuong Tailor takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, no Tuong Tailor is responsible for the acts of those who gain unauthorized access, and no Tuong Tailor makes any warranty, express, implied or otherwise, that Tuong Tailor will prevent unauthorized access to your private information.

  • Users' Confirmation

By creating an account on the Site, the User hereby confirms and undertakes that he/she is acting as the Customer on his/her account or acting on behalf of the Customer to register such account. You represent to us and all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

  • Customer disputes

Information on the website should not be taken as absolutely correct, current, or complete, and the site may contain inaccuracies or typographical errors. Tuong Tailor will try our best to update the website to keep information current or to ensure the accuracy or completeness of any posted information. We assume no responsibility (and expressly disclaims any responsibility) for updating information. Accordingly, customers should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described on this site.

  • Security

You are prohibited from violating or attempting to violate the security of this site. Any such violations may result in criminal and/or civil penalties against you. We will investigate any alleged or suspected violations. If a criminal violation is suspected, we will cooperate with law enforcement agencies for investigations. Violate the security of this site including but not limited to:

  • Logging into or attempting to log into our server or account without authorization

  • Accessing, tracking, or taking any action to obtain data, information, or services not intended for you or your use

  • Attempting to probe, scan or test any vulnerability of our system or network

  • Tampering, hacking, modifying, corrupting, or otherwise breaching, breaking security or authentication measures

  • Transmitting material that contains viruses, Trojan horses, worms, time bombs, bots, corrupted files, or other harmful computer programming routines to engine/engage in any conduct that could damage, disrupt, impair, interfere with a computer’s functionality or operation of the site

  • Post, send, transmit, transfer any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind, any material that exploits children or is invasive of or in breach of another person’s privacy or other rights or any material that Tuong Tailor in its sole discretion does not wish posted or transmitted on the site

  • Post, send, transmit, transfer any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful, or objectionable material of any kind.

  • Post, send, transmit, transfer any material that exploits children or is invasive of or in breach of another person’s privacy or violates government law or any material that Tuong Tailor shop in its sole discretion does not wish posted or transmitted on the site

  • Upload, publish or make available files that contain images, software or other material protected by intellectual property laws, including without limitation the copyrights or trademark laws and rights of publicity and privacy unless you own or control the rights thereof or have received all necessary authorizations to do the same

  • Misrepresent your identity or affiliation in any way

  • Engage in deceptive online marketing

  • Violate any applicable laws or regulations, or assist/permit any person in engaging in any of the activities described above

  • Copyright

The material made available at this site is protected by copyright. No material from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the written permission of the copyright owner.

Modification of the materials or use of the materials for any other purpose is a violation of Tuong Tailor's copyright and other proprietary rights. Permission for all other uses of materials contained in our website including reproducing and distributing multiple copies must be obtained from Tuong Tailor in advance.

For purposes of security, the use of copyright or trademark material on any other website or network computer environment is prohibited. All design rights, databases, compilation, and other intellectual property rights, in each case whether registered or unregistered and related goodwill are proprietary of Tuong Tailor.

  • Outside Resources

There will be outside resource links on Tuong Tailor websites. These links are for customer convenience only. Certain content of these linked websites may make use of Tuong Tailor's proprietary intellectual property rights (such as trademarks, service marks, logos, and names) under authorization from Tuong Tailor. Tuong tailor is not responsible for examining or evaluating, and Tuong Tailor does not warrant the offerings of, any of the businesses or individuals operating such websites or the content of such websites. No Tuong Tailor assumes any responsibility or liability for the actions, products, or content of any of these third-party websites. You should carefully review the privacy statements and other conditions of use set forth in such websites. In addition, providing links to these sites should not be interpreted as endorsement or approval by Tuong Tailor of the organizations sponsoring the sites or their products or services.

  • Disclaimer of Warranties and Limitation of Liability

You acknowledge and agree that the Site is a public space and that your participation in and Submissions to the Site create no expectation of privacy. Further, you acknowledge that any personal information you submit to the Site may be seen and used by the shop for improvement purposes. No Tuong Tailor is responsible for information that you or others choose to submit to the Site, or for your actions or the actions of other users. Tuong Tailor or its designated agents may remove or alter any information, Content or Submission posted or otherwise disclosed on the Site at any time for any reason. If you choose to make any of your personally identifiable or other information publicly available as a submission or otherwise on or through the site, you do so at your own risk.

The site and all information, content (including third-party content), materials, products, and services included on or otherwise made available through the site are provided by Tuong Tailor on an “as-is” and “as-available” basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement and your use of all products included on, sold through or otherwise made available through the site is at your sole risk. We do not represent or warrant to you that our site or any of its contents will be accurate complete or reliable. No Tuong Tailor makes any, and to the full extent permitted by applicable law, Tuong Tailor disclaims all, representations or warranties of any kind, express or implied, as to the operation of the site or the information, content (including third-party content), applications, materials, products, or services included on, sold through or otherwise made available through the site including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement. No Tuong Tailor represents or warrants that the site (including the usage of applications or software), its servers, or e-mail sent from Tuong Tailor (or any part of it) are free of viruses or other harmful components or that the site will operate without interruption or that the site will be defect or error-free. You agree that no data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

No Tuong Tailor will be liable in any case for any damages of any kind arising from, related to, or in any way connected with the site, the information, content (including third-party content), applications, materials, all products or services included on, sold through or otherwise made available through the site, the use of the site, any submissions, any links on the site, any applications, any E-mail sent from Tuong Tailor or any third party's unauthorized access to your personal information, including, but not limited to direct, indirect, incidental, special, punitive and consequential damages, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether any Tuong Tailor was given actual or constructive notice that damages were possible. Without limiting the foregoing, you agree that the aggregate liability of Tuong Tailor arising from or related to any product ordered from the site regardless of the form of action or claim is limited to the purchase price of such product. We do not make any representations or warranties regarding the use or the results of the use of the materials and information in the website in terms of their correctness, accuracy, reliability, or otherwise.

The disclaimers regarding warranties as to products in the immediately preceding paragraph do not apply to the extent of any applicable explicit written Tuong Tailor warranty (as defined above). The laws of certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you and you might have additional rights. Without limitation to the foregoing, you expressly agree that your use of the site is at your sole risk.

  • Force Majeure

In case of force majeure, the agreement can either be considered as judicially canceled with neither customer nor Tuong Tailor being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Tuong Tailor considers force majeure as war, mobilization, terror acts, natural catastrophes, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non-due deliveries of the goods by suppliers to Tuong Tailor, and any events under circumstances that are beyond our control. Further information, please contact us before completing your purchase.